FAQ - WEB DESIGN, SUPPORT & MAINTENANCE

How can we help

FAQ Web Design, Sales and Support

Please check here as most of the common sales and support questions have already been answered there.

 

FIND YOUR SECTION

1. General Sales, Web Design and  Getting Started Questions

2. Support and Maintenance Questions

3. Help with your Website Changes

4. SEO Tips

 

1. General Sales Questions

What are your pricing plans?

Our current pricing plans allow you to pay simply for the amount of pages you need on your website.
See home page for price details.

You get a customised website where we select a professional design for you or you can select from literally 100’s of professional design options. Your website is hosted on super fast reliable Australian servers. In other words you get a complete working website specifically designed for you.

How often do I get billed?
Ongoing Hosting and Maintenance Costs are here. https://www.webeasy.com.au/maintenance-hosting-packages/
You can pay quarterly or yearly for most of our options. Yearly is 25% cheaper on standard plan and above.
How do I cancel my site?
Simply let us know that you do not want to continue with your site at the end of your current hosting period. Note there is no refund for unused hosting time.
What do you mean by no contracts?
Your not tied into any contract.  Just let us know that you no longer need the website and we will stop billing you for your ongoing costs!
Will the price go up?
We have a 5 year guarantee that your hosting plan price will not increase.
I have a friend who likes this offer, what if I refer them?
We give you one months free hosting for any signup’s your refer. ie Refer 2 friends and if they signup and get a website with us you will receive one month free for each friend, that’s 2 free months for you!
What if I want to make changes to my website?
We build your site with its own admin section. Allowing access to all the page content and can add / modify pages when you want, free of charge.
What if I want a website based on another design I have seen?

Please contact us with your requirements and we can give you a quote on this different design.

Can my website be hosted elsewhere?

Yes you can move site to any server you wish. Please note we charge an extra fee for our time in moving and setting up your site on another host.

Can I move my domain name if I no longer host with you?

Yes, you remain the legal owner of the domain name you register with us. The name can be moved or transferred.

FAQ Web Design Getting Started

Selecting your design layout

View the various design layouts we have on theportfolio pages. Remember the example designs are just samples, the final design will be customised to your colours/ logo and images.

If you can’t choose don’t worry we will choose for you or help you choose. We have litterally 100’s of professional designs to select from.

What do I need to have ready for my website to be built?

The more you can give us the better we can make your site, if you have good quality photos the site will always look better, if you don’t have any images, we can use stock images to help represent your company profile.

What we need is:

  • Any photos, images, logo’s and colours you need to make your site personal. We then do a site mockup. If you do not have images etc, we can come up with suitable ones and place in site.
  • You can start to plan your site, planning your page content and page menu names. Do this in a word document while we are designing your website. Any extra images can be gathered as well. Then when we send you your username and password to your admin area, you can then login and get to work.

Content is changeable by yourself from within your admin area. You can add/delete/modify content 24/7. 

Adding content to my website

CMS is a Content Management System we have setup so you can manage your website content. You can login from any PC connected to the internet and make changes to your website via a username and password we supply.

Just some of the benefits of this are:

  • Make changes to your site 24/7 with no need to wait for designers to change.
  • Add unlimited pages to your site, so it grows over time as your business grows.
  • Don’t pay for content changes, you or your staff simply do it yourself and save on costs.
  • Changes you make go live immediately 24/7
  • Being able to interact with your own site, keeps content fresh and up-to-date, and saves you money!

There is  a whole section dedicated to adding content to your website most of your technical questions can be answered there, have a look here for more info.

How many pages can I place in my website?

Unlimited! You simply pay for amount of pages you want us to add ( see our pricing plans ).

 

You have an admin area where you can login anytime and add as many pages as you want. We are always here to help you with any questions.

Domains / Emails /Hosting

Hosting Option Details

To View Hosting Options Click Here

Please note under the standard, client hosts or advanced hosting option we will backup your website weekly if you host your website on our server. If we do not host your will have to organise with your host.

If we do not host then we recommend you get your cpanel details from your host and download a copy of your website. Your host can supply details.

Hosting Options – Standard, client hosts or advanced hosting option:

* we will update your plugins/theme and wordpress on a monthly basis.

* 3rd party plugins are a common reason many websites get compromised. If you upload one make sure the plugins are trusted ones with many downloads and have regular updates.

Note:

Updating your theme/wordpress/plugins on a monthly basis is a good way to help minimise the risk of your website getting comprimised.

We still cannot guarantee your website will not get compromised, and if it does, we cannot guarantee that we can get your website up and running again. We will try to reinstall website from the last months worth of backups we have ( we keep the last 4 weekly backups ) Extra costs could apply for our time in perfoming this.

This is why we recommend clients should have a copy of website and database files on there own PC hard drive as well so we can try reinstall from that version also if all else fails. Ask us for your cpanel details so you can do this.

No website is completely hack proof, all we can do is try reduce its chances, by having strong  user passwords, run regular software upgrades and website backups.

 

 

 

 

Registering a domain name?

It is a good idea to register a unique website address or domain name. e.g. www.yoursite.com.au. There is a regular fee paid to register or renew your domain name. We charge $75 for every two years of registration. All websites must have a registered domain name, you can BYO or register a domain with us.

If we register a domain name for you, these are the domain Registrants’ Benefits and Responsibilities laid out from icann.org

I already have a domain name, can I still get a Webeasy website?

Yes. We’ll will work with you to get your domain name pointing to our server. (It’s a very easy process.)

Can I transfer my domain name so everything is in one place?

Yes. It’s a simple process we can work with you to complete. The process is free, when your domain comes up for renewal you will be billed from us

Do I own my domain name if I register it with Webeasy?

Yes. You will remain the legal owner of the domain name you register with us.

Can I move my domain name if I no longer host with Qualitysites?

You will remain the legal owner of the domain name you register with us. The name can be moved or transferred. However your website cannot be moved.

How do I access my emails?

Access your emails via webmail by logging in to yoursite.com.au/webmail, from any Internet browser at any time. Or you can also set up your email software (e.g. Outlook) to receive emails directly into your inbox. This can be alongside any personal email accounts you currently receive e.g. optus or bigpond. We can also set up a forwarder to go to any exising email account you wish to keep running

What is hosting and why do I need it?

Hosting is the space you rent on a server to park your website so it can be found on the world wide web.

What's the difference between hosting and domain registration?

Hosting is the space you rent on a server to make your site available online, the domain is the website address.

Where are your servers?

Webeasy websites are hosted on our own servers in a secure data centre in Brisbane (AU).

2. Website Support

 Please go to our support page for website support issues and costs. 

Website Backup Policy

If you are on the standard hosting option and above we will backup your website weekly.

Webeasy does not offer redundant or mirrored backups on basic hosting plan. Webeasy will run courtesy backups at our discretion.

Clients are responsible for saving the content of there website.

We recommend all content on your webpages are saved in a word document.

Each Client is responsible for their own backup and backup policies. Webeasy is not responsible for keeping backups of client files.

We recommend all clients have a backup of their site on there own PC/disk drive. You can download database and files from cpanel. Let us know if you do not have cpanel details, and we can send you.

Note: Before you think of leaving us or not joining because of our backups policy, please note that this is standard web host policy and almost every hosting company will have it in place, unless you specifically purchase a backup plan. The reason for this is legal not laziness.

We do make backups of the whole server but accessing individual accounts and restoring them is time consuming so may cost additional, and are not guaranteed.

Privacy Policy

Please see our privacy policy here

Hosting Option Details

To View Hosting Options Click Here

Please note under the standard, client hosts or advanced hosting option we will backup your website weekly if you host your website on our server. If we do not host your will have to organise with your host.

If we do not host then we recommend you get your cpanel details from your host and download a copy of your website. Your host can supply details.

Hosting Options – Standard, client hosts or advanced hosting option:

* we will update your plugins/theme and wordpress on a monthly basis.

* 3rd party plugins are a common reason many websites get compromised. If you upload one make sure the plugins are trusted ones with many downloads and have regular updates.

Note:

Updating your theme/wordpress/plugins on a monthly basis is a good way to help minimise the risk of your website getting comprimised.

We still cannot guarantee your website will not get compromised, and if it does, we cannot guarantee that we can get your website up and running again. We will try to reinstall website from the last months worth of backups we have ( we keep the last 4 weekly backups ) Extra costs could apply for our time in perfoming this.

This is why we recommend clients should have a copy of website and database files on there own PC hard drive as well so we can try reinstall from that version also if all else fails. Ask us for your cpanel details so you can do this.

No website is completely hack proof, all we can do is try reduce its chances, by having strong  user passwords, run regular software upgrades and website backups.

 

 

 

 

3. Making Website Changes

Help with your admin area for WORDPRESS ADMIN AREAS

The Section below is help for the admin area if it uses WordPress CMS

Here we show you how to get up to speed quickly when using your admin area.

It is a great feature, and with a little practice, you will find you have complete control over your website. Your site can grow with your business as you add in more content and keep your site fresh! It is best to create a few dummy pages and play around with the page builder features so you get used to how it works.

NOTE: Some clients would simply prefer us to make changes for them. ( ie find it technical or they are just time poor ) We are fast at what we do and find 2-3 small changes can be done for only $50 – $100, so please email us if you want us to make chanages for you.

Video - This is the main video for using your admin area. It explains how each page in your website is divided into sections and how to change these sections by using PAGE BUILDER.

Help with making website changes.

A Good 10 min video giving you help with using website backend. Start here with help with changes.

https://drive.google.com/file/d/1pTMO7sd3umFmbS7Luqj-yjwNIZtt8UOo/view

Another good video to start with

MANY VIDEOS - HELP FOR MANY TASKS OF MAKING WEBSITE CHANGES

Your site is built using Divi Builder. You can add more pages and different modules to your pages. For a complete documentation ( videos and text ) showing the powerful features of divi builder and modules  you can view here
https://www.elegantthemes.com/gallery/divi/documentation/

What if I make a mistake?

If you make a mistake just do not save the page, or if you have saved you can rollback changes here http://prntscr.com/ec94dq

How to change Home page slider text or image

To get all the great functionality of your quality home page slider ( fading images/text positioning etc) the slider is professionally built by one of our development team. Many clients simply get us to make changes when they want to update slider, as most only change a few times a year. The average cost of changes to slider wording etc is only $60 a slide for our developers time. ( for more involued changes contact us for price ) If you want to make changes to home page slider then please contact us. If you want to change slider text or slider images your self please login to admin area and go to:

  • revolution slider ( menu on left )
  • then click EDIT SLIDES
  • you will then see all slides within the slider
  • click EDIT SLIDE on the one you want to change
  • To change image: go to IMAGE BG and click CHANGE IMAGE ( make sure image is correct size before uploading – 1400px wide )
  • To change Text on slide: Click on text you want to change then under Layer General Parameters you will see text to change.
  • Go to Bottom of page and UPDATE SLIDE once changes made.

SHOW HELP IMAGE

How to make changes to home page sections.

Go to pages and edit home page. Scroll down and you will see the different page sections on home page. Simply find the section you want to change, and click the settings icon ( 3 little lines ) . The settings for this section will pop up, and you can make changes then.

To find home page or other pages SHOW HELP IMAGE

Adding/removing pages

With your site pages you can delete/add more pages

  • Click on pages on the left menu
  • ADD A PAGE: click on Add Page tab( Fill in the data, and a new page is added to menu )
  • EDIT PAGE: When you hover over the pages you will see a EDIT tab appear. Make changes and click PUBLISH TAB on right side once ready
  • SWITCH PAGE OFF: If you want to hide a page ( but not delete it ) on to Appearance/Menu tab. Remove page from menu. You can always add page to menu again later.
  • DELETE PAGE: When you hover over pages you will see a delete option ( be careful once its gone, its GONE )

ADDING CONTENT: you can add content directly into box or use the page builder tab.

If you use page builder you have a lot more options ie. features plus ways of displaying you data, see the first tab in this section on how to use PAGE BUILDER”

IMAGES
SHOW HELP IMAGE adding a new page
SHOW HELP IMAGE loading a new page template
SHOW HELP IMAGE select the template to use on page
SHOW HELP IMAGE how to find the content on the page
SHOW HELP IMAGE Content block settings
SHOW HELP IMAGE SAVE PAGE once you edit

Adding a BLOG to website

Adding a blog to your website

Go to Posts and add a new post. New post will automatically be loaded to blog page if this has been setup already.

HOW TO ADD NEW BLOG PAGE

Security - Keep WordPress and Plugins updated

For security keep plugins and wordpress up to date

IMAGE KEEP SITE SECURE

Link to another website

When you want to add a link to another site or one of your other pages

  1. When editing a page, write the text you want to be the link ie domain.com.au on the page you want link to appear.
  2. Click on the small icon that looks like a linked chain
  3. When the box pops up, in the URL field type where you want the link to go to ie. www.domain.com.au
  4. Click ADD LINK, and thats it you have created a link to an external site.
  5. Note: If you want to link to another page in your site , when the box pops up select a page instead of writing a URL.
Copying and pasting your content from word into your site page

When you copy directly from MS word into your page, sometimes you bring along extra formatting that does not show up well on your page. It is best to copy the text into NOTEPAD first then paste from there

MENU - How to change menu order or page names

Login to admin area and go to Appearance / Menus.

Change Menu Order: Simply move the boxes around, indenting a box will make it a submenu.

Change Menu Name: Click on a Box and change the Navigation Label Name.

SHOW HELP IMAGE Add Page to top menu

4. SEO: search engine optimisation

Is my site SEO friendly?

When we build your website we consider SEO. We use wordpress CMS because it is a good platform for SEO

How do I get to first page of google?

There is never a guaranteed to get on first page of google ( unless you Pay For Google Adwords) but below are some tips to get you started. I always say do the below first, and after a few months if you are still not where you want, contact us to discuss. SEO is not cheap, as everyone wants to get on first page, so generally you have to pay premium to get up there.

Tip1: Keep your content fresh?

Google loves fresh new content. Keep your content fresh, consider setting up a BLOG with regular great new content, or at least add new content when you can.

Tip2: Make sure you have keywords!

When considering your wording for website, make sure you include ” the keywords people would type in google to find your services” as many times as possible in your website pages…….ie if you are a gold coast plumber…….make sure gold coast plumber is on all pages ( including suburbs may also help if much of your work comes from close by suburbs ) Include in page headings/text/footers/image tags.

Tip3: Get some links!

Google likes it when you link to relevant websites but especially loves high-ranking websites backlinking to your site, so include your domain name on any other listings you have online. ie gumtree, truelocal, directories etc

Tip4: Social Media and Video!

Google like video and social media. Setup a facebook page and also embed some relevant youtube videos into your website

Tip5: It's an on going process!

Good SE0 is on-going with your website, it cannot just be done once and forgotten. You have to make a continual effort if you want good ranking in google. You can pay companies to keep at it or you can make an effort to research and keep on top of it yourself.