07 55 510277 [email protected]

Support Issues

Please read below before submitting a support ticket

Support

 

PLEASE NOTE : We only offer free support if there is a hosting or email issue on our side.  If support is for a client side issue we simply charge for our time spent on the issue.. ie lost passwords, website and email issues.. see FAQ for more details.

There is a minimum charge of $50 for client side support issues.

Please check the F.A.Q section first as most of the common support questions have already been answered there.

 

Submit Support Ticket

Please use the ticket system as your first point of contact if you think there is problem with your emails or website hosting. Please check our our F.A.Q section first as most questions have been answered there.

Submitting a ticket to the support centre gets top priority and the quickest service (tickets get answered before phone calls) . This will allow us to log your request and address it asap. If we cannot sort out request by email, we will then email you for a convenient time to call you.

 

Office Hours: Support is available: 9am – 4pm Mon – Fri. The help desk is closed on weekends and public holidays. Please allow up to 24 hours for a reply.